Delivery & Shipping Policy
By placing an order, you are authorizing Nillablooms.com to make substitutions allowed by stringent guidelines. Flowershop.com will always attempt to fill the order as closely as possible; however if the container, flowers, or other items that comprise the order are unavailable then the order will be substituted with content equal so the original value of the order.
If an order is filled and it is determined that inappropriate or unauthorized substitution has occurred, the filling florist will replace the arrangement at no additional cost. However, we reserve the right to substitute alternate color on roses; that is, should you place an order for a particular rose color and it becomes unavailable, we will substitute an alternate rose color without notification. The placement of your rose order implicitly authorizes us to change rose color as necessary, without contacting you.
Nillablooms.com will gladly refund any purchases if the filling florist fails to provide a resolution to any problem that occurs during the preparation and/or delivery of the item.
If any customer reports that an order is not delivered, we request 24 to 48 hours to contact the filling florist to determine the arrangement's whereabouts. We reserve the right to attempt a redelivery if (a) the recipient is not home during the time of delivery; or (b) no neighbor is available to accept the delivery on behalf of the recipient.
If it is determined that the filling florist did not make the delivery attempt, we will gladly provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault, regardless of the circumstances.
Delivery to APO/FPO addresses is not available.
Same Day Delivery:
If your order is placed by 12:00 noon in the recipient's time zone, same-day delivery is generally available throughout the US and Canada. Funeral orders can be delivered same day with a 4-hour lead time. Deliveries for morning services must be received the day prior by 2PM in the recipient's time zone.
We would be happy to honor requests for specific time deliveries namely AM, PM or by a specific time in the afternoon, such as by 4:00 PM., if the order is placed 24 hours in advance. Please make your request in the "special instructions" field in the shopping cart. We will make every effort to meet your special delivery requests; however, in some cases, delivery may not be possible by the requested time due to circumstances beyond our control. Also, in general, we are unable to accommodate specific times during the two day period prior to and including the major floral holidays: Valentine's Day, Easter, Mother's Day, Sweetest Day, Thanksgiving and Christmas.
Sunday and Holiday Deliveries:
Delivery service is often not available in many areas on Sundays or legal holidays. So, while every effort will be made to accommodate such deliveries when possible, items requested for delivery on a Sunday or legal holiday may have to be delivered the day before or the day after the date requested.
Same-day delivery is commonly requested of us, and in the majority of situations we can satisfy this request if the order is placed by 12:00 noon PST. If you have other specific delivery requests or a very specific delivery time request then please contact us at 1-800-627-0046. Although phone service is available 24 hours a day, it is best to inquire about unusual delivery requests by calling between 8 AM and 7 PM MST.